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Find answers to common questions or get in touch with our support team. We're here to help you stay protected.
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Get help directly through the Respons app. Our support team is available 24/7.
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support@scamshield.comBrowse our comprehensive guides and tutorials to learn more about using Respons.
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Get the answers you need to make an informed decision about your security.
How does Respons detect phone scams?
Respons uses advanced AI technology to analyze call patterns, voice characteristics, and conversation flow in real-time. Our system has been trained on thousands of known scam calls and continuously learns from new threats to identify suspicious activity before any harm occurs.
Is my privacy protected?
Absolutely. Respons uses pattern analysis, not content storage. We never store your actual conversations. All data is encrypted with TLS and processed securely. We analyze behavioral patterns and voice characteristics, not the specific content of your calls.
How do I set up Respons for my family?
Setting up family protection is easy. After creating your account, you can add family members through the app settings. Each member gets their own protection profile, and you can monitor alerts and activity from your main dashboard. The app is designed to be simple enough for elderly family members to use.
What happens when a scam is detected?
When Respons detects a potential scam, you'll receive an instant alert on your device with details about why the call was flagged. You can then choose to end the call immediately. The alert includes information about the type of scam detected and recommended actions.
Does Respons work on all phones?
Respons is currently available for iOS and Android devices. The app requires iOS 14+ or Android 8+ to function properly. We're working on expanding support to additional platforms.
Can I report a scam that wasn't detected?
Yes! If you encounter a scam that wasn't detected, you can report it directly through the app. This helps improve our detection system and protects other users. Simply use the "Report Scam" feature in the app menu.
How much does Respons cost?
We offer flexible pricing plans to suit different needs. Check out our pricing page for detailed information about our plans and features. We also offer a free trial so you can experience the protection before committing. Learn more here.
What if I need technical support?
Our support team is here to help! You can reach us through the contact form below, email us at support@scamshield.com, or use the in-app support feature. We typically respond within 24 hours.
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